Disclaimer and Liability Limitation Statement

Effective Date: Sept 3, 2023

1. Introduction

This Disclaimer and Liability Limitation Statement (hereinafter referred to as "Statement") outlines the terms and conditions governing the provision of services by Remote Service Call and its subsidiaries (collectively referred to as "the Company") to customers (hereinafter referred to as "Customers"). This Statement is designed to clarify the responsibilities and expectations of both parties concerning the services provided by the Company.

2. Limitation of Liability

The Company shall not be held liable for any damage, loss, injury, or harm to persons or property that may result directly or indirectly from the services rendered by the Company, including but not limited to HVAC and refrigeration phone support services. Customers acknowledge and agree that they assume all risks associated with the use and implementation of the guidance provided by the Company.

3. Customer Responsibility

3.1 Knowledge and Skill Limitations: Customers are responsible for understanding their own knowledge and skill limitations in performing any actions or tasks related to HVAC and refrigeration systems. The Company provides guidance and recommendations based on information provided by Customers, and it is the responsibility of Customers to assess their own capabilities before acting upon such guidance.

3.2 Communication of Dangers or Problems: Customers are obligated to promptly communicate any potential dangers, issues, or concerns arising during the course of their interactions with the Company's technicians. Open and honest communication is essential to ensuring the safety of all parties involved.

4. Company Commitment

4.1 Safety and Ethical Conduct: The Company is committed to adhering to the highest standards of safety and ethical conduct. The Company will not purposefully or unlawfully request Customers to engage in actions that could put themselves, other individuals, or property in danger while providing services.

4.2 Professionalism: The Company's technicians will conduct themselves professionally and provide guidance based on their expertise and knowledge. However, Customers are responsible for their actions and decisions, and the Company is not liable for the consequences of those actions.

5. Governing Law

This Statement shall be governed by and construed in accordance with the laws of the [Your Jurisdiction]. Any disputes arising from this Statement or the services provided by the Company shall be subject to the exclusive jurisdiction of the courts within [Your Jurisdiction].

6. Acceptance of Terms

By engaging in services provided by the Company, Customers acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this Statement. Failure to adhere to these terms may result in the termination of services.

7. Contact Information

If you have any questions or concerns regarding this Statement or the services provided by the Company, please contact us at [contact information].

Customer's Acknowledgment

I, [Customer's Name], hereby acknowledge that I have read and understood the terms and conditions of this Disclaimer and Liability Limitation Statement and agree to abide by them.

1. Introduction

Remote Service Call ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and other similar information.
• Technical Information: Information about your device and how you use our website or services, including your IP address, browser type, and operating system.
• Usage Information: Information about your interactions with our website or services.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and maintain our services.
• To respond to your inquiries and provide customer support.
• To improve and enhance our services.
• To send you updates, promotions, and other communications.

4. Disclosure of Your Information

We may share your personal information with:

• Service providers and third-party vendors who help us operate our website and services.
• Law enforcement agencies, government authorities, or other third parties when required by law or to protect our rights and safety.

5. Your Choices

You may have certain rights regarding your personal information, including the right to access, correct, or delete it. Contact us at [email address] to exercise these rights.

6. Security

We take reasonable measures to protect your personal information, but no method of transmission over the internet is entirely secure. We cannot guarantee the security of your information.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and the "Last Updated" date will be revised.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at [contact information].

Service Agreement

Effective Date: Sept 3, 2023

1. Parties

This Service Agreement (the "Agreement") is entered into between:

Remote Service Call (hereinafter referred to as "the Service Provider"), Address: [Your Address] Phone: [Your Phone Number] Email: [Your Email Address]

And

[Customer's Name] (hereinafter referred to as "the Client"), Phone: [As Given] Email: [Client's Email Address]

2. Services Provided

Remote Service Call agrees to provide HVAC and refrigeration support services to the Client (the "Services"). The nature and scope of the Services will be defined in separate statements of the phone call, work, invoices, or other written agreements.

3. Payment Terms

• The Client agrees to pay the Service Provider for the Services rendered according to the rates and terms agreed upon in each specific statement of work or invoice.
• Payment for Services shall be due within 15 days from the date of the invoice.

4. Service Levels and Support

• The Service Provider will use reasonable efforts to provide HVAC and refrigeration support services in accordance with the industry's best practices and standards.
• Response times, service levels, and support details may vary depending on the specific Services requested and will be outlined in each statement of work.

5. Confidentiality

• Both parties agree to maintain the confidentiality of any sensitive information shared during the course of the engagement. This includes but is not limited to customer data, business strategies, and proprietary information.

6. Term and Termination

• This Agreement shall commence on the Effective Date starting from the first phone call from the customer and continue until terminated by either party by verbal or written notice.
• Either party may terminate this Agreement for cause in the event of a material breach of its terms by the other party.

7. Limitation of Liability

• The Service Provider's liability for any claims arising out of or related to this Agreement shall be limited to the amount paid by the Client for the specific Services giving rise to the claim.

8. Governing Law

• This Agreement shall be governed by and construed in accordance with the applicable local laws of the customer location.

9. Entire Agreement

• This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements or understandings, whether oral or written.

10. Amendments

• Any changes or modifications to this Agreement must be made in writing and signed by the service provider.
•  By reading the above the Client acknowledges that they have read, understood, and agreed to the terms and conditions of this Service Agreement.